Introduction
At The Paw Village, we treat your data with the same care we put into placing every puppy. This policy explains what information we gather when you use our site or services, how that information is used, who can see it, and the rights you have over it. By using the site, you agree to the practices described below.
Information We Collect
We collect three categories of information so we can place puppies safely and run the service responsibly.
Personal Information
Your name, email, phone number, address, and any details you share when you submit an adoption application or contact form.
Usage Data
Pages you view, links you click, the device and browser you are on, and the date and time of each visit. This helps us improve the experience.
Transaction Data
When a deposit or payment is made, we record the transaction type, amount, date, and reference number. We do not store full card details ourselves; payments are handled by certified providers.
How We Use Data
We use your data only for the purposes set out below. Nothing else.
- Match families with the right puppies based on their application
- Communicate about the adoption process, deposits, and delivery
- Improve the website experience and fix issues
- Send transactional emails such as confirmations, reminders, and vet records
- Send newsletter updates only when you have opted in
- Comply with legal, accounting, and tax obligations
- Detect and prevent fraud or abuse
Data Security
Your data is encrypted in transit using TLS and stored on secured servers. Access is limited to staff who need it to do their job. We review our security practices regularly and respond quickly to any concern.
User Rights
You have the following rights over the personal data we hold on you. Contact our team to exercise any of them.
Access
Request a copy of the personal data we hold on you.
Correction
Update incorrect or incomplete information at any time.
Deletion
Ask us to remove your data. Some records may be retained for legal reasons.
Opt-out
Unsubscribe from any newsletter using the link in every email.
Portability
Receive your data in a portable format on request.
Third-Party Links
Our site may link to other websites. We are not responsible for their content or privacy practices. Please read their policies before sharing any information with them.
Policy Updates
We may update this policy from time to time as our services or applicable laws change. The date at the top of the page reflects the most recent revision. If the changes are material, we will let you know clearly.
Contact
Reach our team with any privacy questions or requests. We aim to respond within a few business days.